1. General Provisions
1.1. These purchase and sale rules (hereinafter referred to as the "Rules") are designed to secure your rights (hereinafter referred to as the "Buyer") and the rights of the online store "ramalina.eu" owned by UAB "RAVISANA" company code 122350285 (hereinafter referred to as "the Internet , "Seller"), establish the duties of both parties, the responsibility, the conditions for the acquisition of goods, the order for manufacturing and payment for them, the procedure for delivery and return of goods and other provisions related to the activities of the online store.
1.2. The online store reserves the right at any time to modify, amend or supplement the rules, considering the requirements of legal acts. The buyer is informed on the website of the store. To the purchases made by the Buyer in the online store, the Rules in force at the time of ordering are applied.
1.3. The activity of the online store "ramalina.eu" is conducted in the territory of the Republic of Lithuania and abroad.
1.4. The buyer, at the time of order confirmation, confirms that he has understood the contents of the Rules, read them and agrees with all the terms and conditions and undertakes to fulfill them.
1.5. Buy on the Internet store have the right:
1.5.1. capable individuals, i.е. Persons who have reached the age of majority, whose legal capacity is not limited by judicial procedure;
1.5.2. minors from 14 to 18 years of age, only with the permission of their parents or guardians, except when they themselves dispose of their income;
1.5.3. legal entities.
1.6. If the Buyer does not agree to comply with the established rules and duties, he is not entitled to use the services of the online store.
1.7. The Internet store is exempted from any liability in cases where losses or misunderstandings arise because the customer, not having read the rules or not considering the provided recommendations, has not fulfilled its obligations, although he was given such an opportunity.
1.8. The contract of sale between the Buyer and the Internet store is considered concluded from the moment when the Buyer makes an order to the Seller and when he receives an order confirmation letter at the specified e-mail address. From that moment, the Buyer undertakes to pay for the ordered goods and accept it.
1.9. Each contract concluded between the Buyer and the Seller is stored in the database of the Internet store.
2. Protection of personal data
2.1. Personal data is information that identifies the Buyer and which the Buyer provides to the online store, wanting to make a purchase. The buyer, when ordering the goods, must indicate in the appropriate information windows provided by the Seller the personal data of the Buyer necessary for the proper performance of the order: name, surname, address of delivery of goods, telephone number and e-mail address.
2.2. The seller uses the personal data of the buyer only to ensure the purchase procedure, does not transfer them to third parties for promotional or other purposes. The seller takes all measures to preserve the personal data of the Buyer from loss, destruction, forgery, misuse and connection.
2.3. Agreeing with the fact that the Buyer's personal data will be used in the Seller's Internet store for selling him goods and services, the Buyer also agrees that, at the e-mail address and telephone number specified by the Buyer, information messages necessary for the fulfilment of the order will be sent.
2.4. Buyer, registering in the online store and ordering goods, agrees to keep and not to disclose to anyone the data for connection.
3. Rights and obligations of the Buyer.
3.1. The buyer has the right to buy goods in the online store in accordance with these rules and in the manner established in other information departments of the online store.
3.2. The buyer has the right to withdraw from the purchase agreement with the online store, notifying the Seller in writing (by e-mail, specifying the goods that want to return and specifying the order number) no later than within fourteen days from the delivery of the goods, without and, not later than within fourteen days from the date of giving the Seller a waiver, must send or return to the Seller the returned goods. In this case, Seller immediately and no later than fourteen days from the date of receipt of the returned goods returns to the buyer the amount of the price of the returned goods. Expenses for delivery and refund are not returned (in accordance with Art. 6.22810, 6.22811 CC LR).
3.3. The right referred to in para. 2. The Buyer cannot use the rules if the goods were used, its appearance and properties were changed, and also if the goods were manufactured specially for the Buyer's order. (in accordance with Art. 6.22810.2 CC LR).
3.4. The buyer agrees to accept the ordered goods and pay the agreed price for them.
3.5. If the Buyer's data specified in the registration form is changed, the Buyer is obliged to update them without delay.
3.6. The buyer agrees not to transfer to third parties his data for connection. If the Buyer loses his data for accession, he is obliged to inform the Seller without delay about it with the means indicated in the section "Contacts".
3.7. The buyer, using the online store, agrees with these Rules of Sale and agrees to comply with them and not to violate the legal acts of the Republic of Lithuania.
4. Rights and obligations of the Seller
4.1. The seller undertakes to create all conditions for the buyer so that he can properly use the services of the online store.
4.2. If the buyer tries to damage the stability and safety of the online store or does not comply with its obligations, the Seller has the right to immediately and without notice restrict and stop the Buyer's ability to use the online store or in some cases to cancel the registration of the Buyer.
4.3. The Seller agrees to respect the Buyer's right to the privacy of the Buyer's personal information specified in the online shop registration form.
4.4. The Seller undertakes to deliver the ordered goods by the Buyer to the specified address by the Buyer.
5. Order of goods, prices, payment procedure, terms
5.1. The buyer can place an order in the online store around the clock, 7 days a week.
5.2. The prices of goods in the online store and the formed order are indicated in Euros with VAT without shipping costs.
5.3. Information about the goods. The assortment of goods is shown in the online store www.ramalina.eu. By clicking on the selected product, the Buyer is provided with additional information, the price of the goods, the photograph, the composition is indicated. The size, colour of the goods may differ from the ones visible in the photo due to the monitor settings.
5.4. On the buyer's questions related to the order, the Seller responds by e-mail or by phone during the opening hours of the store-salon.
5.5. The contract comes into force from the moment when the Buyer presses the button "Confirm the order", and the Seller receives the order, confirms it - sends a confirmation email to the buyer's e-mail.
5.6. The ordered goods are reserved for 3 (three) working days. If during this time you cannot make payment for objective reasons - please, contact the Seller and arrange an extension of the reservation. If you do not contact and do not pay, the order will be cancelled and the goods returned to the trade. Only after receiving payment for goods begins the formation of the parcel and begins to count the delivery time of goods.
5.7. The buyer is calculated for the goods in one of the following ways:
5.7.1. Electronic banking is used for payment - this is an advance payment using the electronic banking system of the Buyer. The buyer transfers the appropriate amount to the account of the online store. The responsibility for data security in this case rests with a certain bank, since all banking transactions take place in the electronic banking system.
5.7.2. Pay by payment by bank order is an advance payment, when the buyer transfers money to the bank account of the Internet shop.
5.7.3. Payment using PayPal .The buyer, wishing to use this settlement system, must register and sign a contract with PayPal.
5.7.4. Payment using Paysera, the Buyer, wishing to use this settlement system, must register and sign a contract with Paysera.
5.7. 5. Cash money in the store-salon of the Seller, when the Buyer chose the opportunity to pick up the goods personally. In this case, the Buyer must pay for and pick up the goods within 3 (three) business days.
5.8. If the Buyer wishes to try on the ordered goods after arriving at the Seller's shop, the Seller can reserve the goods for 3 (three) working days at his request.
6. Manufacturing of goods on the order of the Buyer.
6.1. If the Buyer wishes to order a product that is listed as an Example in the online store or wants to order a modification of the product (of another colour, size, etc.) or wants an individual order to be made, he must contact the Seller by e-mail (in writing / and graphically / express their wishes). In this case, the price of the goods is contractual and may differ from the specified. The buyer and the seller agree on the features of the goods, prices, production terms (from 1 to 3 weeks after receipt of payment). Having agreed with the Buyer all the circumstances of the manufacture of the goods and having received from the buyer a written confirmation by e-mail, the Seller issues and sends to the Buyer an invoice for payment. After receiving the payment, the Seller makes an order. The buyer, if he can, can come to the store and coordinate the order personally. After the Seller, when making the goods, he informs the Buyer by e-mail or by phone and delivers the goods in the chosen way.
6.2. The buyer is informed and recognizes that individual handmade products cannot be absolutely identical, therefore the ordered goods may slightly differ from the original.
6.3. Goods that are made on request are not refundable, so the Buyer and the Seller take all measures to ensure that the order features are coordinated and performed in the best way.
6.4. In the event that the Buyer orders the manufacture of clothing, shoes or a headgear and cannot come to the atelier to take measurements by the Seller, the Seller will send the Buyer detailed instructions so that the Buyer takes measurements on his own. The Buyer in this case agrees to take measurements accurately and with all responsibility. The buyer is aware that the product may not be suitable for him if the measurements are performed incorrectly. If the Buyer is not sure that he will be able to take measurements properly, the Seller recommends not placing an order.
7. Goods delivery
7.1. Ways of delivery of goods:
7.1.1. Lithuanian Post "Lietuvos paštas" at the prices set by the Seller;
7.1.2. The buyer can pick up the goods personally without additional payment in the atelier, owned by UAB "RAVISANA" at the address: 83 Žirmūnų str., Vilnius, Lithuania
7.2. Having received payment, the Seller sends the goods to the buyer within 3 (three) business days.
7. 3. The buyer agrees to indicate the exact place of delivery of the goods.
7.4. The buyer undertakes to accept the goods himself. In the event that the Buyer itself cannot accept the goods and the goods are delivered to the specified address, the Buyer shall not file claims against the Seller regarding the delivery of goods to the wrong person.
7.5. The goods are delivered to the Buyer within the terms provided by the Lithuanian Post "Lietuvos paštas".
7.6. the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseeable circumstances from the Seller. In this case, the Seller agrees to contact the Buyer without delay and agree on the conditions for the delivery of the goods. The seller is released from liability for violation of the delivery terms of goods, if the goods are not delivered to the Buyer or delivered on time due to the fault of the Buyer or for reasons beyond the Seller's control.
7.7. The buyer must examine it at the time of receipt of the parcel - whether it is not violated; having discovered a violation of the packaging, is obliged to make a mark in the document provided by the postal worker or to write a separate act on these violations; without delay informing the Seller if the parcel is delivered in a crumpled or otherwise defective package, if the package contains non-ordered goods or the goods are damaged. If the Buyer fails to comply with these actions, the Seller shall be released from liability to the Buyer regarding damage to the goods related to the breach of the package, which the buyer did not notice in the postal worker's document.
7.8. When the goods are delivered to another country, customs taxes and others, with the delivery of goods related charges, the Buyer pays.
8. Return and exchange of goods.
8.1. The buyer has the right to refuse the purchased quality goods by notifying the Seller in writing (by e-mail, writing about the desire to return the goods and specifying the order number) not later than within fourteen days from the delivery of the goods, without delay and later than within fourteen days from the date of communication to the Seller of the withdrawal of the contract must send or return to the Seller the returned goods. In this case, the Seller, without delay, no later than within fourteen days from the date of receipt of the returned goods returns to the buyer the amount of the price of the goods. Goods are returned for the Buyer's funds. The seller is not obliged to return to the Buyer the additional costs that arise from the fact that the buyer has chosen not the cheapest way of delivery. (in accordance with Art.6.22810, 6.22811 CC LR).
8.2. The right referred to in para. 8 1 The Buyer can not use the rules if the goods were used, damaged, its appearance and properties changed, and also if the goods were manufactured by the order of the Buyer. (in accordance with Art. 6.22810.2 CC LR).
8.3. In agreement with the Buyer, the Seller can replace the returned goods with another, considering that the goods are single or limited circulation.
8.4. If the buyer wants to replace the returned goods with another, more expensive goods available in the Internet store, he must pay the difference in price.
8.5. The seller does not provide guarantees for the products sold.
9. Revocation terms
An order may be revoked in the following cases.
9.1. If the Buyer has not paid for the order within 3 (three) days and has not contacted the seller, the Seller revokes the order.
9.2. The Buyer, when ordering a product that is not in stock, did not agree on the date of manufacture with the Seller. In this case, the Seller contacts the Buyer. If the Seller cannot complete the order by the right time, he revokes the order and returns the payment (if the Buyer has paid).
10. Responsibility of the Buyer and the Seller.
10.1. The buyer is fully responsible for the accuracy of the provided personal data of the Buyer. If the buyer does not provide accurate personal data in the registration form, the Seller is not liable for the arising consequences and acquires the right to demand compensation from the buyer for immediate damages.
10.2. The buyer is responsible for the actions performed when using this online store.
10.3. Having registered, the Buyer is responsible for transferring the data of his connection to third parties. If the third party uses the services of the Internet store, connected to the Internet store using the data of the connection of the Buyer, the Seller considers this person as the Buyer.
10.4. The seller is exempted from any liability in cases where losses arise due to the fact that the Buyer did not take into account the recommendations of the Seller, did not familiarize himself with these Rules, although such an opportunity was provided.
10.5. If the Seller's Internet store has links to websites of other enterprises, institutions, organizations or individuals, the Seller shall not be responsible for the information or activities available there, shall not supervise them, control or represent them.
11. Marketing and information.
11.1 The seller, at his own discretion, can initiate various actions in the online store.
11.2. The seller has the right unilaterally, without a separate warning, to change the terms of the shares, as well as to cancel them. Any change in the terms of shares and order is only valid for the future, i.е. from the moment of their occurrence.
11.3. The seller sends all the messages to the Buyer using the means of communication indicated in the registration form.
11.4. The buyer sends all the messages and questions to the Seller by e-mail. mail and phone number listed in the "Contacts" section of the online store.
11.5. The Seller shall not be liable if the Buyer does not receive sent information or confirmation messages due to violations in the Internet connection, e-mail provider services.
12. Final provisions.
12.1. These Rules of purchase and sale are made based on laws and legal acts of the Republic of Lithuania.
12.2. All disagreements that have arisen regarding the implementation of these Rules are resolved through negotiations. If it is not possible to reach an agreement, disagreements are resolved in the order established by the laws of the Republic of Lithuania.